Shipping policy

Shipping Policy

Shipping Methods

We offer standard and expedited shipping options depending on your location. Orders are shipped using trusted carriers such as DHL, FedEx, UPS, Aramex, Samsa, and local postal services, selected automatically at checkout.

Order Processing

Orders are typically processed and shipped on business days and Saturdays, excluding public holidays.
Orders placed late Saturday or on Sunday are generally shipped the next business day.

Processing times may vary during peak periods.

Packaging

All orders are shipped in discreet, unbranded packaging. Where applicable, temperature-optimized packaging is used to help maintain product quality during transit.

International Shipping

We ship internationally where permitted. Customers are responsible for ensuring that products comply with local laws and import regulations in their destination country.

We are not responsible for delays, duties, taxes, or shipments that are refused or seized by customs authorities.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information to follow your delivery.

Delivery Issues

If your order arrives damaged or compromised, please contact us promptly with reasonable proof, and we will review the issue for a replacement or refund.

If a package is marked as delivered but cannot be located, please check your delivery area and contact the carrier directly using the tracking number.

Lost or Stolen Packages

Once a package is handed to the carrier, delivery responsibility transfers to the carrier. We are not responsible for lost or stolen packages marked as delivered.

Delays

Delivery times may be affected by high order volume, weather, or carrier disruptions. Orders that arrive significantly later than expected may qualify for a partial refund, subject to review.

Contact

For shipping-related questions, please contact us at:
📧 help@duske.co